3 Red Cross Black Chrome Heart Hoodie Zip Up

This Shipping Policy outlines how Chrome Hearts processes, packages, and delivers orders within the United States. It provides complete transparency regarding shipping costs, timelines, and responsibilities to ensure customers have a clear understanding of how and when their apparels will arrive.

1. Shipping Coverage

Chrome Hearts currently ships orders only within the United States. Deliveries outside the U.S. are not available at this time. Orders placed with an address outside the service area will be canceled and refunded.

2. Flat Shipping Rate

All orders are subject to a flat shipping rate of $30 USD. This charge covers order handling, packaging, carrier costs, and delivery to the customer’s specified address. The shipping cost remains fixed regardless of destination or order size within the United States.

3. Processing Time

Chrome Hearts standard processing time is 1–3 business days from the date an order is confirmed.
Orders placed before 5 PM (GMT-05:00) are processed the same day whenever possible. Orders placed after this cutoff time are processed the next business day.

During high-volume periods, such as holidays or large promotional events, processing may take slightly longer, but every effort is made to ship within the stated timeframe.

4. Transit Time

After processing, orders typically reach customers within 3–4 business days through standard ground shipping.
Transit times may vary depending on the customer’s location, weather conditions, or carrier delays, but Chrome Hearts works closely with its delivery partners to maintain reliable and consistent shipping performance.

5. Total Delivery Timeline

The total delivery window is approximately 4–7 business days, combining both processing and transit periods.
Customers receive tracking details by email once their order has been shipped, allowing them to follow the delivery progress in real time.

6. Tracking and Notifications

Each shipment includes a tracking number sent to the customer’s registered email address. Tracking information becomes active once the carrier scans the package into its network.
If a customer does not receive tracking details within three business days after placing an order, they should contact support for assistance.

7. Delivery Methods

Chrome Hearts uses reliable national carriers for deliveries. Packages are shipped to the customer’s provided address as entered at checkout.
It is important that customers ensure the address and contact information are correct before submitting an order, as changes cannot be made after dispatch.

8. Failed Deliveries or Incorrect Addresses

If a delivery attempt fails due to an incorrect or incomplete address, the package may be returned to Chrome Hearts or held by the carrier.
Customers are responsible for reviewing their address accuracy before order submission. If a reshipment is needed, the customer may be responsible for additional delivery costs.

9. Order Status and Delays

While Chrome Hearts strives to meet all estimated delivery times, occasional delays can occur due to carrier capacity limits, severe weather, or logistical constraints.
If a delay occurs, customers are informed via email and can track updates through the carrier’s system. Chrome Hearts monitors delayed shipments closely until resolution.

10. Split Shipments

Orders containing multiple items may be shipped separately if inventory is located at different warehouses or requires special handling. Customers will receive individual tracking details for each parcel.
Split shipments do not affect the flat shipping rate it remains $30 USD per order.

11. Damaged Packages

If a package arrives damaged, customers should record clear photos of the box and its contents before discarding any packaging material.
They must report the issue to Chrome Hearts support team within a reasonable time after delivery. The team will review the case and assist with a replacement, exchange, or return according to the Return and Refund Policy.

12. Delivery Confirmation

All deliveries require confirmation through the carrier’s tracking system. Some carriers may request a signature for high-value shipments.
Customers should ensure someone is available at the delivery address to receive the order during the estimated delivery period.

13. Missed Deliveries

If the carrier attempts delivery and no one is available to receive the package, the carrier may make another attempt or hold the package at a local facility for pickup.
Customers are responsible for monitoring their tracking status and contacting the carrier if re-delivery or pickup arrangements are needed.

14. Unclaimed Shipments

If a shipment is returned to Chrome Hearts because it was unclaimed or undeliverable, a reshipment can be arranged. The customer may be responsible for any additional delivery fees related to the new shipment.

15. Lost or Missing Packages

If a package is lost in transit or marked as delivered but not received, customers should contact support promptly.
Chrome Hearts will initiate an investigation with the carrier to determine the delivery status. Once confirmed, the case will be resolved in accordance with the store’s Return and Refund Policy.

16. Order Changes After Checkout

Once an order has been submitted and payment confirmed, Chrome Hearts cannot modify shipping details, item quantities, or delivery preferences.
If a critical error is detected before shipment, customers should contact support immediately to determine whether an adjustment can be made.

17. Responsibility After Delivery

Once an order is marked as delivered by the carrier, ownership transfers to the customer. Chrome Hearts is not responsible for packages stolen or misplaced after successful delivery confirmation.
Customers are encouraged to provide secure delivery locations or request signature confirmation when applicable.

18. Holidays and Weekends

Chrome Hearts processes and ships orders during standard business days — Monday through Friday, excluding public holidays. Orders placed over weekends or holidays are processed the following business day.

19. Contact for Shipping Support

For assistance with tracking numbers, delays, or other delivery-related inquiries, customers can reach the support team during business hours.
All communication is handled directly to ensure issues are addressed efficiently and with complete transparency.

This Return & Refund Policy explains how Chrome Hearts handles product returns, exchanges, and refunds. It is designed to ensure complete clarity and fairness for all customers who wish to return or exchange items purchased through the Chrome Hearts online store.

By placing an order, customers agree to the terms outlined in this policy. Chrome Hearts recommends reviewing this page before completing a purchase to understand all return and refund conditions.

Return Eligibility

Chrome Hearts accepts returns for both defective and non-defective products. Customers may return any item within 90 days from the date of delivery, provided it meets the conditions listed below:

• The product must be in its original condition, with all parts, accessories, and packaging intact.
• Apparels showing signs of use, assembly damage, or modification may not qualify for return unless found defective.
• The customer must include proof of purchase, such as the order number or confirmation email, when submitting a return request.
• Items returned after the 90-day window are not eligible for a refund or exchange.

Return Period

Customers have up to 90 days from the date of delivery to initiate a return request. The return request must be made in writing by contacting support@palegreen-marten-269202.hostingersite.com  during business hours.
After approval, the customer will receive detailed return instructions, including the return address and next steps.

Accepted Reasons for Return

Chrome Hearts accepts returns for the following reasons:

• The product arrived defective or damaged.
• The wrong product was shipped.
• The customer is not satisfied with the purchase or changed their mind (non-defective return).

Both defective and non-defective returns are accepted under this policy.

Exchanges

Chrome Hearts also accepts exchanges for eligible items within the 90-day window. Exchanges may be processed when:

• The customer prefers a replacement for a defective item.
• The customer wishes to exchange a product for another style or variation of similar value (subject to availability).

Exchange requests are handled under the same review process as returns. Once the original item is received and inspected, the replacement is shipped to the customer.

Condition of Returned Items

To ensure eligibility for a full refund or exchange, items must be returned in their original condition. This includes:

• Original packaging, labels, manuals, and parts.
• No signs of wear, damage, or misuse.
• No missing components or modifications.

Items returned with visible damage, missing accessories, or improper packaging may result in partial refunds or rejection of the return.

Return Process

Customers should follow the steps below to initiate a return:

• Contact Chrome Hearts support team via email to request a return authorization.
• Provide the order number, reason for return, and photographs if the product is damaged or defective.
• Once approved, customers will receive instructions on where to send the returned item.
• Ship the item using a trackable shipping service. Customers are responsible for providing tracking information to confirm shipment.

Return Shipping Costs

The customer is responsible for the cost of the return shipping label, unless the product is defective or incorrect due to an error in fulfillment.
Chrome Hearts recommends using a trackable shipping method to ensure the returned item reaches the designated return location safely.

The company is not responsible for lost or untraceable return shipments.

Return Label

Arranging the return label is the customer’s responsibility.

No Restocking Fees

Chrome Hearts does not charge any restocking fees for returned items. Customers receive a full refund of the product’s purchase price, subject to condition verification.

Refund Timeline

Refunds are processed within 14 business days after Chrome Hearts receives and inspects the returned item.
The refund is issued to the same payment method used at the time of purchase. Customers will receive an email confirmation once the refund has been initiated.

Depending on the payment provider, it may take additional days for the refund to reflect in the customer’s account.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been used, modified, or damaged after delivery.
• Items missing parts, packaging, or original accessories.
• Customized or special-order items.

If an item does not qualify for return, Chrome Hearts will inform the customer before shipping the product back to them.

Damaged or Defective Products

If an item arrives defective, damaged, or missing parts, customers should notify Chrome Hearts immediately with clear photos of the issue.
After review, Chrome Hearts will assist in one of the following ways:

• Send a replacement item.
• Offer an exchange for a similar product.
• Approve a refund according to the product’s condition and availability.

All claims must be made within the 90-day return window.

Incorrect or Wrong Item Received

If the wrong item is received, Chrome Hearts will cover the return shipping cost and arrange a replacement or refund.
Customers should contact support with order details and photos of the incorrect product to resolve the issue efficiently.

Return Approval and Inspection

Once the returned item reaches the Chrome Hearts return center, it is inspected for compliance with this policy.
The inspection includes checking the condition of the item, packaging, and accessories. Customers are notified by email once the review is complete.

Partial Refunds

Partial refunds may apply in certain cases, such as:

• Items returned with missing components.
• Items showing signs of damage not caused by transit or manufacturing.
• Returns received beyond the approved 90-day window but accepted under exceptional circumstances.

Chrome Hearts will communicate any deductions before processing a partial refund.

Refund Method

Refunds are always processed to the original payment method used during checkout.
If that payment method is no longer valid, the customer must inform Chrome Hearts before refund approval. In such cases, an alternate refund arrangement may be reviewed and confirmed in writing.

Lost or Missing Returns

If a return shipment is lost in transit, customers must contact their chosen carrier and provide tracking details to assist in locating the package. Chrome Hearts cannot issue a refund for unverified or untraceable returns.

Policy Exceptions

Chrome Hearts reserves the right to review exceptions to this policy on a case-by-case basis when unique or unforeseen circumstances arise. Any exceptions granted are communicated in writing for transparency.

Contact for Returns

Customers can contact Chrome Hearts customer support team for assistance with returns, refunds, or exchanges during standard business hours.
Every request is documented and handled carefully to ensure timely and fair resolution.