Frequently Asked Questions (FAQs)
Last Updated: March 25, 2026
Welcome to the Chrome Hearts FAQs page. Here you’ll find quick answers to the most common questions about shopping with us at http://chromehearts.site/.
1. Orders & Payments
Q: How do I place an order?
✔ Simply browse our store, add items to your cart, and proceed to checkout.
Q: What payment methods do you accept?
✔ We accept all major credit/debit cards, Google Pay, and other secure payment gateways.
Q: Is my payment information secure?
✔ Yes. All payments are processed through trusted third-party providers with SSL encryption.
2. Shipping & Delivery
Q: Do you ship worldwide?
✔ We offer shipping within the United Kingdom and internationally. Delivery times vary based on the destination. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
Q: How long does delivery take?
We offer the following shipping options for your convenience:
- Estimated delivery time is 9 to 14 business days ( 1 to 2 business days processing time + 8 to 12 business days transit time)
- We offer free shipping on all orders.
Q: Can I track my order?
✔ Yes. A tracking link will be emailed to you once your order ships.
3. Returns, Refunds & Exchanges
Q: What is your return policy?
✔ Returns are accepted within 90 days of delivery if items are unused and in original packaging.
Q: How do I request a refund?
✔ Contact us at support@chromehearts.site with your order details. Refunds are processed within 7 business days after approval.
Q: Can I exchange an item?
✔ Yes. Exchanges are available within 14 days of delivery, subject to availability.
4. Cancellations
Q: Can I cancel my order?
✔ Yes, if the order has not been shipped. Please contact us within 12 hours of placing your order.
Q: What if my order has already shipped?
✔ Once shipped, cancellations are not possible. However, you may request a return after delivery.
5. Product Information
Q: Are your products authentic?
✔ Yes. We carefully source and sell quality Chrome Hearts-inspired apparels through our online store.
Q: Will there be differences in color or size?
✔ Minor variations may occur due to screen settings or manufacturing, but we ensure all product details are clearly listed.
Q: What sizes do your hoodies and t-shirts come in?
✔ Our clothing comes in sizes S through XXL.
Q: Do your glasses come with prescription lenses?
✔ Our eyewear comes with non-prescription clear lenses or UV-protected lenses for sunglasses. You can take the frames to your local optician to have prescription lenses fitted.
6. Customer Support
Q: How can I contact customer service?
✔ You can email us anytime at support@chromehearts.site. Our team will respond within 24–48 hours.
Q: Do you have a physical store location?
✔ We are an online store only. All purchases are made securely through our website.
7. Other Questions
Q: Do you charge customs duties or taxes?
✔ Import duties and local taxes may apply depending on your state. These are the buyer’s responsibility.
Q: What if my package is lost?
✔ In rare cases of lost shipments, we will work with the courier to resolve the issue and provide a replacement or refund.
Need More Help?
If your question isn’t answered here, feel free to reach us:
Chrome Hearts
18 Belle Vue St, Batley WF17 8DD, United Kingdom